Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused and undamaged, and returned in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at suhasinicrafts@gmail.com before sending the item back.
Approved returns should be sent to:
SUHASINI CRAFTS
9/83, Sector 3, Rajendra Nagar
Ghaziabad, Uttar Pradesh 201005
India
Customers are responsible for arranging and paying for return shipping for standard returns. We strongly recommend using a tracked and appropriately insured shipping service, particularly for fragile or high-value items.
Items returned without first contacting us and receiving return approval may not be accepted.
Damages, defects and incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and clear photographs of the item and packaging.
We will review the issue and work with you to provide an appropriate resolution. Where an item has arrived damaged, defective, or incorrect, you will not be expected to bear the cost of resolving the problem.
Custom and personalized orders
Items made to order with custom colours, dimensions, designs, inscriptions, detailing or other personalized specifications cannot normally be returned or exchanged unless they arrive damaged, defective, or are materially different from what was agreed.
Final sale items
We cannot accept returns on gift cards or items marked as final sale.
Exchanges
We do not process direct exchanges. The simplest way to obtain another item is to return the eligible item you received and, once the return has been accepted, place a separate order for the replacement item.
Return shipping and original shipping charges
For standard returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or we otherwise agree that a full refund including shipping is appropriate.
Please ensure returned artwork is packed securely and, wherever possible, using the original protective packaging.
European Union customers
Where applicable under consumer law, customers receiving eligible orders in the European Union may have statutory cancellation or withdrawal rights in addition to this policy.
Custom-made or personalized products may be excluded from statutory cooling-off rights where permitted by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit-card provider, PayPal, or other payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund, please contact us at suhasinicrafts@gmail.com.
If you have any questions about a return before sending an item back, please contact us at suhasinicrafts@gmail.com.