This page matches our official Shipping Policy and Return & Refund Policy. Last updated: 5 November 2026.
Processing & Dispatch Time
Each piece is handmade and finished by hand, so orders are usually dispatched within 7–9 business days.
Where a piece needs longer, for example a customized or very large piece, we will tell you on the product page or after you order.
Orders placed on weekends or public holidays will begin processing on the next business day.
Where We Currently Ship
We currently ship to:
- India
- United States
- United Kingdom
- Canada
- Australia
Shipping to European Union destinations is temporarily unavailable while we update our international shipping and compliance arrangements.
Domestic Shipping — India
Standard domestic shipping is available within India.
Estimated transit time is generally 3–7 business days after dispatch, depending on the destination and courier service. Including the 7–9 business days to prepare your piece, most orders within India arrive in about 10–16 business days.
International Shipping
International orders are sent using tracked courier services.
Typical transit times after dispatch are:
United States
- Tracked International Shipping: approximately 10–15 business days
- Express International Shipping: approximately 5–8 business days where available
United Kingdom, Canada & Australia
- Tracked International Shipping: approximately 10–15 business days
These estimates refer to transit time after dispatch. Including the 7–9 business days to prepare your piece, most tracked international orders arrive in about 17–24 business days.
Delivery times are estimates and may occasionally be affected by customs clearance, courier delays, weather, local delivery conditions, public holidays, or other circumstances outside our control.
United States — Duties & Import Charges
Orders shipped to the United States are sent DDP (Delivered Duty Paid).
Applicable customs duties and tariffs are already accounted for in our shipping arrangement, so customers should not be asked to pay additional import duties on delivery.
United Kingdom, Canada & Australia — Import Charges
For destinations outside the United States, any applicable import duties, taxes, brokerage fees, or other customs charges may be payable by the recipient unless otherwise stated at checkout or agreed in advance.
These charges are determined by the destination country and are outside Suhasini Crafts’ direct control.
Shipping Costs
Shipping charges are calculated at checkout based on the destination, order value, product size, and selected shipping service.
Larger or oversized handmade pieces may require higher shipping charges because international couriers calculate freight using actual or volumetric weight.
For unusually large or custom orders, we may contact you if a special shipping quotation is required.
Tracking
Once your order has been dispatched, you will receive tracking information by email.
Tracking updates are provided by the courier and may occasionally take some time to appear after the shipment is collected.
Delivery Address
Please ensure that your shipping address, postal code, and telephone number are complete and accurate when placing your order.
Suhasini Crafts cannot be responsible for delays or additional charges caused by an incorrect or incomplete address supplied at checkout.
If you notice an address error after ordering, please contact us as soon as possible at suhasinicrafts@gmail.com.
Damaged Parcels
Please inspect your order promptly upon delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible at suhasinicrafts@gmail.com with your order number and clear photographs of:
- the damaged item
- the outer packaging
- the internal protective packaging
Please retain all packaging until we have reviewed the issue, as it may be required for a courier or insurance claim.
We will assess the situation and work with you to provide an appropriate resolution. Where an item has arrived damaged, defective, or incorrect, you will not be expected to bear the cost of resolving the problem.
Returns & Refunds
You can request a return within 30 days of receiving your item. Please contact us at suhasinicrafts@gmail.com before sending anything back. Items returned without first contacting us and receiving return approval may not be accepted.
To be eligible for a return, the item must be unused, undamaged and in its original packaging, together with your receipt or proof of purchase.
The customer is responsible for arranging and paying for return shipping for standard returns. We strongly recommend a tracked and appropriately insured shipping service, as handmade pieces are fragile.
Refunds are issued once we have received the returned item and confirmed that it is in its original condition. Approved refunds are made to your original payment method within 10 business days. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.
Custom or personalized pieces, gift cards and items marked as final sale cannot be returned unless they arrive damaged, defective, or materially different from what was agreed.
Full details are in our Return & Refund Policy.
Shipping Delays
We carefully track international shipments, but customs authorities and courier networks operate independently of Suhasini Crafts.
A delay in tracking or customs clearance does not necessarily mean that a parcel has been lost.
If your shipment appears unusually delayed, please contact us and we will follow up with the courier on your behalf.
Contact
For shipping questions, please contact: suhasinicrafts@gmail.com